Updated: June 2026

Frequently asked questions

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Is there a free plan?
Yes. A free plan is available without payment, with limited quotas (teams, members, reports per month). Sign up from the landing — instant access to your cabinet.
Are report photos stored?
Yes. Photos are stored with the report, viewable and exportable. They live in encrypted file storage, linked to a specific report and user.
Can ScaneReport be self-hosted?
Yes. Self-hosted deployment under license, Docker-based. Ping @nknaumov on Telegram for terms.
Does the service work offline?
As a PWA — partially: the interface is cached and opens without internet. Submitting reports needs a connection. A full offline queue is in progress.
Do I need to install from App Store or Google Play?
No. Open scanereport.online in a browser and add to home screen. You get an icon and a chromeless window like a native app. App stores aren't required.
How do I export data to Excel?
Reports tab → "Export to Excel" → downloads an .xlsx of all reports across your team(s), with optional filtering before export.
Can I import existing reports from Excel?
Yes. Reports tab → "Import from Excel". The file must match the export format — easiest is to export, edit, and import back.
Can one account manage multiple teams?
Yes. One account can own/be a member of many teams. Switch via the Teams menu. Excel export aggregates across all your teams.
How do I get push notifications about new reports?
Profile → enable "Push on this device", accept the browser prompt. You'll get push for new reports and Excel exports.
Is it safe to store sensitive data here?
Database encrypted with SQLCipher AES-256, bcrypt passwords, HTTPS only, TOTP 2FA available, audit log for important actions. Details in the Privacy Policy.
What happens to my data if I delete my account?
Profile → "Delete account" fully removes account, reports, photos, sessions, push subscriptions. If you were the sole team admin, the team is removed too. Download a JSON archive first if you want a backup.
How do I contact support?
Fastest: Telegram @nknaumov. Email: [email protected]. Usually within 24 hours.

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